FAQ

Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.

Yes, we do have on-site maintenance.

Work orders may be submitted online through your Resident Portal.

Maintenance work orders are completed by one of our experienced onsite maintenance team members.

No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.

The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.

You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.

Sonoma offers a clubhouse with kitchen, business center, library, billiards room, art/game room, indoor/outdoor fireplace, BBQ area, outdoor lounging area, and use of Sonoma at Porter Ranch's pool.

Please visit our Amenities page for more information and photos. 

Our pools and decks are open everyday between 8am-10pm.

Yes, we do offer assigned parking on-site.

Each unit has its own full size washer and dryer.

Yes, Ventana is a pet friendly community.

The pet security deposit is $500 per pet. Two pet maximum. Monthly fee for cats is $35 and $50 for dogs.

Ventana Senior Apartments does not allow pets. We do comply with all ADA regulations regarding assistive and service animals.

No, there is not a pet park on-site.

Standard appliances in our apartment homes include microwave, stove, fridge, washer/dryer, dishwasher.

No, we do not offer furnished apartment homes.

No

No, leases may be in the name of the individual occupying the home. We do not allow sub-leasing at our communities.

No, we do not offer package concierge services.

Our fitness center is open everyday from 8AM - 10PM.

We provide a treadmill, weights, bike, floormats, and TV in our on-site fitness center.

Quiet hours are 10PM - 8AM, contact office for fees for specific areas and dates.

No. We would be pleased to offer in person tours of our community during regular office hours.

Our leasing office is open Tuesday through Friday from 9 am to 6 pm and Saturday from 10 am to 6 pm. You may walk in or schedule an appointment online via our website.

Our leasing office is open Tuesday through Friday from 9 am to 6 pm and Saturday from 10 am to 6 pm. You may walk in or schedule an appointment online via our website.

You may apply online by selecting an apartment on our website and creating an applicant portal account. Our Leasing Consultants are available to assist with finding the perfect apartment home. Please visit our website or call (747) 202-0120.

Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.

We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.

Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.

Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.

Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.

Only rentable items or pets incur additional fees.

Yes, renter's liability insurance is required.

No, utilities are paid separately from your rent.

Please contact LADWP at 800-342-5397 or LADWP.com to set up electricity. So.Cal Gas at 800-427-2200 or socalgas.com to set up gas service.

Spectrum is the provider for internet and cable. You can contac them at (855)243-8892 to set up service.

If you mention your friend at your first tour and you move in, your friend will receive the current referral bonus. Check with the office for details.

Ventana Apartments allows guests up to 14 days out of the month. If you will be accommodating more than 2 guests, please inform the on-site team for approval. We do have a limit of two guests per household when visiting the community amenities with your presence.

We do not offer rental price reductions on longer leases at Ventana. You may not pay rent for a year in advance to secure your unit.

This is a choice you will be able to make at the time of transfer approval.

No, we do not allow subletting at our community.

You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.

Yes, the closest public transportation to Ventana Senior Apartments includes the Metro Bus Lines south of our community on the corners of Mason and Devonshire; and the Metrolink Train Station located 2.5 miles southwest of Sonoma.

Ventana Senior Apartments is located near AMC Theaters, CSUN (Cal State Univ- Northridge), Kaiser Permanente & Facey Medical Centers, Boeckmann Park, Berson Memorial Park and Porter Ranch Community Park.

Please visit our Maps page for more information.

Ventana Senior Apartments is in the Los Angeles Unified school district, however we do have a minimum resident age limit of 55 years. If there are conditions where an accommodation should be reviewed, please meet with our on-site management team.

The nearest pet friendly park is Mason Park, 1.4 miles South of our community.

Yes, the nearest bike trails to Ventana Senior Apartments are Apeta Momonga Mission Trail (1 mile away) and Limekiln Canyon Trail (1.4 miles away).

Residents at Ventana Senior Apartments shop at The Vineyards at Porter Ranch, Chatsworth Center Shopping Center and Northridge Fashion Center and Westfields Topanga Village Malls. With a variety of restaurants, electronic, tools/hardware stores, our community is located within minutes of shopping, entertainment and leisure.

The nearest coffee shops to Ventana Senior Apartments are Peet's Coffee and Starbucks both of which are within 1 mile/5 minutes of Ventana.

Our address is 20455 Sorrento Lane, Porter Ranch, CA 91326 which is conveniently located north of the 118 Freeway, exit Porter Ranch Drive.

Please visit our Maps page for detailed directions. 

The nearest cross street to Ventana Senior Apartments is Mason Ave and Rinaldi St. Located North of Rinaldi off of Mason. We share the same entry as Sonoma at Porter Ranch Apartments.